Return Policy

We have a 2-day return policy, which means you can request a return within 2 days of receiving your item.

✅ Conditions for Returns:

  • Returns are only accepted if the item is damaged or defective.

  • Items must be unused, with tags, and in their original packaging.

  • A return request must be raised within 2 days of delivery.

  • You must provide the receipt or proof of purchase.

📧 To start a return, contact us at: ornavajewellery@gmail.com
📞 Call us at: +91 7211197497

📍 Return Address:
Ornava Jewellery
Lexus Avenue, Casa Copper Street,
Rajkot, Gujarat – 360005

⚠️ Note: Items sent back to us without first requesting a return will not be accepted.

Important Conditions

❌ No exchanges will be provided.
❌ No replacements will be processed.
✅ Only return requests will be considered.
✅ If approved, a refund will be issued.

Refund Policy

  • Once your return is received and inspected, we will notify you regarding approval.

  • If approved, your refund will be processed and credited to your original payment method within 7 business days.

  • Please note, your bank or credit card company may take additional time to reflect the refund.

For any queries related to returns or refunds, contact us:
📧 ornavajewellery@gmail.com
📞 +91 7211197497

🌐 Visit us: ornavajewellery.co.in